Legal

These Terms of Service (the “Terms”) govern access to and use of the NeironHub website, web application, APIs, and related services (collectively, the “Platform”) operated by NEIRONHUB INC, a Delaware corporation (“NeironHub,” “we,” “us,” or “our”). By accessing or using the Platform, creating an account, or indicating acceptance, you (“you,” “your,” or the “User”) agree to these Terms and the Policies incorporated by reference in Section 3. If you do not agree, do not use the Platform.

The Platform is a curated business-to-business AI collaboration platform where Clients engage vetted AI Experts who have completed NeironHub’s review process for project-based AI solution delivery. NeironHub provides Platform tools for project scoping, communication, milestone delivery, protected milestone payments, and review.

NeironHub also offers NeironConsult, an internal advisory service that is informational and advisory only and does not constitute professional, legal, financial, or technical advice. NeironConsult is a separate NeironHub service and is not a Project between a Client and an AI Expert; its booking, payment, cancellation, and refund rules are described in the Payment, Milestone Protection & Refund Terms.

Platform facilitator. NeironHub facilitates the Platform but is not a party to the underlying service contract between Clients and AI Experts and does not provide AI services directly. All Projects are independent agreements between Users conducted through the Platform workflow.

Summary of key terms

This summary is for convenience only and is not legally binding; the full Terms and Policies control.

• NeironHub deducts the commission disclosed in the applicable Project and payment records. Clients pay no platform fee unless a separate, disclosed service fee applies.
• Clients fund milestones through the Platform’s protected milestone payment workflow. Clients have seven (7) calendar days to review each delivered milestone; if no action is taken, the milestone may auto-accept. Payouts are released after acceptance, auto-acceptance, or dispute resolution. Details are in the Payment, Milestone Protection & Refund Terms.
• After full payment, Clients own the Deliverables and AI Outputs created specifically for them, subject to AI Expert pre-existing materials, third-party rights, open-source licenses, AI model provider terms, and applicable law.
• NeironHub provides Platform infrastructure and does not guarantee the accuracy, safety, legality, originality, copyrightability, or suitability of AI Outputs or Deliverables.
• Disputes are handled through the Platform dispute process; arbitration, a class-action waiver, and a 30-day opt-out apply as described in Sections 16 and 17.
• Commercial User liability is capped as described in Section 11, with higher limits available for Enterprise Clients by separate agreement.

1. Definitions

Account means your registered profile on the Platform.

AI Expert (or “Expert,” and where approved, an “Approved AI Expert”) means an independent contractor or service provider who offers AI solutions through the Platform and has completed NeironHub’s applicable review process and Stripe Connect onboarding. An “AI Expert applicant” is a User who has applied for, but not yet completed, the review process; applicants may not submit proposals or receive payouts until approved.

AI Outputs means code, models, datasets, analyses, visualizations, or other work products generated using artificial intelligence.

Client means a User who engages AI Experts through the Platform.

Commercial User means a User acting in a business, commercial, professional, or organizational capacity. Most Users are Commercial Users.

Consumer means an individual using the Platform primarily for personal, family, or household purposes, and only where applicable law requires that the User be treated as a consumer. Consumer provisions apply only to the extent required by law.

Enterprise Client means an organization that enters, or is eligible to enter, a separate Enterprise Agreement with NeironHub.

Content means materials uploaded or created on the Platform. Deliverables means the specific AI Outputs, tools, or work products agreed in a Project.

NeironConsult means NeironHub’s internal advisory service, which is informational and advisory only. Project means a specific engagement between a Client and an AI Expert facilitated through the Platform. Services means the AI solutions offered by AI Experts. Service Fees means the AI Expert commission and any fees for NeironConsult or other NeironHub services.

2. Eligibility and account registration

Intended use. The Platform is intended for business and commercial use. NeironHub may decline or restrict Projects that are primarily for personal, family, or household use. Consumer-protection provisions in these Terms apply only where, and to the extent, required by applicable law.

Capacity. You must be at least 18 and able to form a binding contract. If you register for an entity, you represent that you have authority to bind it.

Accounts. You may hold one active Account per role (Client or AI Expert) unless we authorize otherwise. You must provide accurate information, keep it current, safeguard your credentials, and remain responsible for activity under your Account.

AI Expert review. AI Experts must complete NeironHub’s applicable review process and Stripe Connect onboarding (including KYC and payout verification) before participating and receiving payments. Stripe onboarding supports payment and payout eligibility only and does not verify technical skills. NeironHub may deny, limit, suspend, or revoke AI Expert status. Detailed AI Expert obligations are in the AI Expert Agreement (Schedule F).

3. Incorporated policies

These Terms incorporate the following Policies by reference, and you agree to comply with each:

• Privacy Policy (Schedule B). How we collect, use, and protect personal information.
• Payment, Milestone Protection & Refund Terms (Schedule C). Fees, payment processing, milestone funding, payout timing, refunds, chargebacks, and dispute-related payment handling.
• Acceptable Use & AI Policy (Schedule D). Prohibited conduct and AI-safety, regulated-use, and regulated-data requirements.
• DMCA & IP Takedown Policy (Schedule E). Copyright and IP takedown procedures.
• AI Expert Agreement (Schedule F). Rights and obligations of AI Experts.

We may update the Policies from time to time; continued use after an update constitutes acceptance. If a Policy conflicts with these Terms on a subject the Policy specifically governs (for example, payments under Schedule C), the Policy controls on that subject.

4. The platform

Scope. NeironHub provides access to vetted AI Experts, intelligent matching, protected milestone payments, project workspaces, NeironConsult booking, and secure communication tools.

Platform records. NeironHub maintains Platform records relating to Projects (including briefs, proposals, milestones, Deliverables, messages, files, payment events, notifications, and dispute submissions) and may use them to operate the Platform, support delivery, process payouts and refunds, investigate disputes, enforce these Terms, detect abuse, and maintain security, and may consider them when making Platform-level determinations.

Platform security. NeironHub applies technical and organizational safeguards designed to protect the Platform and User data, including access controls, encryption, activity logging, and monitoring for abuse and fraud, and may apply security controls and suspend, restrict, or delay access where reasonably necessary to protect security, prevent fraud, comply with law, or protect Users. No security measure is completely secure; Users are responsible for their credentials and access settings.

Independent contractors. AI Experts are independent contractors, not employees or agents of NeironHub.

No professional advice. Platform features, including NeironConsult and AI-assisted tools, are informational only and do not constitute legal, financial, tax, medical, technical, or other professional advice.

Beta and third-party features. Beta features and third-party AI models may change or be discontinued, and are provided without warranty. NeironHub may apply rate limits and usage controls.

5. AI-Assisted features and AI output disclaimers

AI-assisted features. The Platform may include AI-assisted features such as brief generation, requirement analysis, matching, summarization, support chat, budget guidance, and technology suggestions, which may use third-party AI providers, including OpenAI and other providers that may be added, changed, limited, or discontinued from time to time. User inputs may be processed by NeironHub and those providers as described in the Privacy Policy. Users must have the right to submit any materials and must not submit highly sensitive regulated data except as permitted by the Acceptable Use & AI Policy.

Responsibility for outputs. AI Experts are responsible for their Deliverables and AI Outputs. NeironHub does not endorse, warrant, or guarantee the accuracy, safety, legality, originality, copyrightability, or suitability of any AI Output or Deliverable. Clients are responsible for independently reviewing, testing, and validating Deliverables and AI Outputs before relying on them, and must not rely exclusively on AI for medical, legal, financial, employment, credit, insurance, safety-critical, biometric, regulated, or similar high-risk decisions. See the Acceptable Use & AI Policy for regulated and high-risk use and regulated-data restrictions.

6. Projects and payments

Formation. A Project forms when a Client accepts an AI Expert’s proposal or milestone plan through the Platform. Every Project must include clearly documented acceptance criteria for each Deliverable.

Protected milestone payments. Clients fund Projects or milestones through the Platform’s payment workflow, processed via Stripe and Stripe Connect. Funds are held pending release and are released to the AI Expert after Client acceptance, auto-acceptance, or dispute resolution, less the commission disclosed in the applicable Project and payment records. NeironHub does not create a bank escrow account or licensed escrow service. NeironHub instructs payout release within two (2) business days of a release condition, subject to payment clearing, KYC, tax, fraud, sanctions, and processor requirements.

Review and acceptance. Clients have seven (7) calendar days to review each delivered milestone and may accept, request changes, or open a dispute. If no action is taken, the milestone may auto-accept, subject to consumer-protection law. Fees, refunds, chargebacks, payout conditions, and detailed mechanics are governed by the Payment, Milestone Protection & Refund Terms.

Circumvention. Moving a Project off the Platform to avoid commission, payment workflows, or other safeguards is prohibited and may result in suspension or termination, handling of funded or disputed amounts under the Payment Terms, recovery of lost commission, and other remedies.

7. Intellectual property

Your Content. You retain ownership of Content you create or upload, subject to the licenses in these Terms.

License to NeironHub. You grant NeironHub a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and otherwise use your Content solely as necessary to operate, provide, secure, support, and improve the Platform; facilitate Projects; process payments, payouts, refunds, and disputes; provide support; enforce these Terms; and comply with law. NeironHub will not publicly display private Project Content, private workspace materials, Client confidential information, or Deliverables for marketing without your consent, and may use aggregated, anonymized, or de-identified information for analytics and business purposes. NeironHub does not train AI models using User data unless explicitly authorized in writing for specific, disclosed purposes.

Ownership between Users. Unless the parties agree otherwise in writing through the Platform, upon full payment of the applicable Project or milestone fees, and except for AI Expert pre-existing materials, third-party materials, open-source components, and separately identified tools or frameworks, the Client owns the Deliverables and AI Outputs specifically created for the Client. The AI Expert retains ownership of pre-existing materials and grants the Client a non-exclusive, perpetual, worldwide, royalty-free license to use them as incorporated into the Deliverables. All rights are subject to applicable law, third-party rights, open-source licenses, and AI model provider terms. AI Outputs may not be unique, and NeironHub does not guarantee they are copyrightable, registrable, or non-infringing. Detailed expert IP warranties are in the AI Expert Agreement.

8. Confidentiality and data protection

Each party must protect the other’s non-public information and use it only for Project or Platform purposes. NeironHub implements technical and organizational measures designed to protect User data, processes personal information as described in the Privacy Policy, and does not train AI models using User data unless explicitly authorized in writing. Mutual confidentiality obligations between Users are described in the AI Expert Agreement and apply automatically to Projects.

9. Suspension and termination

By you. You may close your Account once active Projects are completed or cancelled, outstanding fees are paid, and pending disputes are resolved.

By NeironHub. We may suspend or terminate your Account, with notice and an opportunity to cure where feasible, for material breach, violation of law, security or reputational risk, non-payment, circumvention, or where required by law. We may also temporarily restrict access for suspected security concerns and require verification before restoring access.

Retention. After closure, personal information and records are retained and deleted as described in the Privacy Policy, with longer retention where required for legal, tax, audit, dispute, or regulatory purposes.

Survival. Sections 7, 8, 10 through 12, 14 through 17, 19, and 20, and any other provisions that by their nature should survive, survive termination of these Terms.

10. Warranty disclaimer

THE PLATFORM AND ALL CONTENT, SERVICES, AND FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEIRONHUB DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. NEIRONHUB DOES NOT WARRANT THE QUALITY, ACCURACY, OR SUITABILITY OF ANY SERVICES, DELIVERABLES, OR AI OUTPUTS PROVIDED BY AI EXPERTS, OR OF THIRD-PARTY AI MODEL OUTPUTS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS, SO SOME MAY NOT APPLY TO YOU.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR LIABILITY ARISING FROM WILLFUL MISCONDUCT OR FRAUD, GROSS NEGLIGENCE, BREACH OF CONFIDENTIALITY OBLIGATIONS INVOLVING CLIENT CONFIDENTIAL INFORMATION, INFRINGEMENT OF THIRD-PARTY IP, OR DEATH OR PERSONAL INJURY CAUSED BY NEIRONHUB’S NEGLIGENCE, NEIRONHUB’S TOTAL AGGREGATE LIABILITY TO COMMERCIAL USERS WILL NOT EXCEED THE GREATER OF (i) USD $10,000 OR (ii) THE TOTAL FEES YOU PAID TO NEIRONHUB IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. FOR CONSUMERS, LIABILITY IS LIMITED TO THE GREATER OF THE AMOUNT PAID FOR THE PROJECT GIVING RISE TO THE CLAIM OR USD $20,000, UNLESS A HIGHER LIMIT IS REQUIRED BY CONSUMER-PROTECTION LAW. ENTERPRISE CLIENTS MAY NEGOTIATE DIFFERENT CAPS BY SEPARATE AGREEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEIRONHUB WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, REVENUE, PROFITS, OR BUSINESS, OR FOR THE ACTS, OMISSIONS, OR OUTPUTS OF AI EXPERTS OR THIRD-PARTY AI MODELS. THESE LIMITATIONS FORM THE BASIS OF THE BARGAIN BETWEEN THE PARTIES.

12. Indemnification

You will indemnify, defend, and hold harmless NeironHub, its affiliates, and their respective officers, directors, employees, agents, and representatives from and against claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, to the extent arising out of or related to: (a) your breach of these Terms or the Policies; (b) your Content, Deliverables, AI Outputs, data, files, or materials; (c) your violation of applicable law or third-party rights; (d) your negligent, fraudulent, willful, or unlawful conduct; (e) your unauthorized use of training data, third-party materials, AI models, open-source software, or proprietary tools; (f) your failure to comply with open-source, data-protection, export-control, confidentiality, or IP obligations; or (g) your circumvention of Platform fees, payment workflows, or protective mechanisms.

NeironHub may assume the exclusive defense and control of any matter subject to indemnification, in which case you will cooperate. NeironHub will not settle any such claim in a manner that imposes a material non-monetary obligation on you or admits wrongdoing by you without your prior written consent, not to be unreasonably withheld, conditioned, or delayed. You are not required to indemnify NeironHub to the extent a claim is caused by NeironHub’s gross negligence, willful misconduct, fraud, or breach of these Terms, or by third-party provider failures outside your reasonable control, except to the extent you contributed through your own breach, misuse, failure to validate, or unlawful conduct. This obligation survives termination.

13. Notices

Legal notices to NeironHub must be sent by email to legal@neironhub.ai or by certified mail to the address below. We may provide notices to you by email, in-Platform notice, or website posting; email notices are deemed delivered twenty-four (24) hours after sending. Keep your contact information current.

NeironHub Inc.

2101 5th Avenue, 4S

New York, NY 10027

USA

Attn: Legal Department

Email: legal@neironhub.ai

14. Governing law and venue

These Terms are governed by the laws of the State of Delaware and applicable federal law, without regard to conflict-of-law principles. Subject to Section 16, any action must be brought exclusively in the state or federal courts located in New York County, New York, and you consent to that jurisdiction and venue. Nothing limits NeironHub’s right to seek injunctive relief to protect its IP or confidential information.

15. Export controls and sanctions

You must comply with applicable export-control laws and sanctions (including the EAR, ITAR, and OFAC) and represent that you are not located in a comprehensively sanctioned jurisdiction or on a restricted-party list. Detailed obligations are in the Acceptable Use & AI Policy.

16. Arbitration and class-action waiver

Agreement to arbitrate. Except as provided below, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, seated in New York, New York, in English, before a single arbitrator. For Consumers, the AAA Consumer Arbitration Rules apply where applicable. Either party may bring qualifying claims in small-claims court, and either party may seek injunctive relief for IP or confidentiality matters in court.

Arbitrator authority. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court decides whether the class-action waiver is enforceable. The arbitrator may award any relief available in an individual action in court, including statutory damages, and the award is final and binding and may be entered in any court of competent jurisdiction.

Discovery and hearings. Discovery is limited to what the arbitrator determines is reasonable and proportionate to the dispute. Hearings may be conducted in person, by video, or on documents, as the arbitrator directs consistent with the applicable AAA rules.

Fees and costs. Filing, administration, and arbitrator fees are allocated under the applicable AAA rules. For claims of USD $75,000 or less brought by Consumers, NeironHub will pay AAA filing, administration, and arbitrator fees to the extent required by applicable law or AAA rules, unless the arbitrator determines the claim is frivolous. Each party otherwise bears its own attorneys’ fees and costs, except that the arbitrator may award attorneys’ fees and costs where authorized by applicable law or contract.

Class-action waiver. To the extent permitted by law, disputes must be brought individually and not as a class, collective, consolidated, or representative action. If any part of the class-action waiver is found unenforceable as to a particular claim or request for relief, that claim or request for relief must proceed in court, not in arbitration, unless applicable law requires otherwise. The remainder of this arbitration agreement, including the obligation to arbitrate individual claims, will remain effective to the fullest extent permitted by law. The arbitrator may not preside over any class, collective, consolidated, or representative proceeding unless all parties expressly agree in writing after the dispute arises.

Opt-out. You may opt out of arbitration by emailing legal@neironhub.ai within thirty (30) days of first accepting these Terms, including your name, account information, and a clear statement that you opt out. Opting out does not affect any other provision of these Terms.

Consumer rights preserved. Nothing in this Section limits any non-waivable rights a Consumer may have under applicable consumer-protection law, including any right to bring a claim in a particular forum or to recover fees and costs that such law guarantees.

17. Project disputes

Users must first attempt to resolve Project disputes directly through the Platform resolution center. Either party may then escalate to NeironHub with supporting evidence. NeironHub may issue a Platform-level determination regarding refund, payout, partial amounts, or continued hold of disputed amounts, generally within ten (10) business days of complete documentation. A determination governs Platform payment handling but is not a legal judgment and does not prevent Users from pursuing remedies under Sections 14 and 16. Payment-related dispute mechanics are in the Payment, Milestone Protection & Refund Terms.

18. Force majeure

NeironHub is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, utility or internet outages, governmental actions, pandemics, cyberattacks, cloud or compute outages, and disruptions, deprecations, or licensing changes affecting third-party AI models or APIs. If a force majeure event prevents fulfillment of a milestone for more than thirty (30) days, either party may terminate the affected Project and the Client receives a pro-rated refund of prepaid, undelivered milestones.

19. Enterprise clients

Enterprise Clients may enter separate Enterprise Agreements addressing custom SLAs, liability caps, data residency, security and audit requirements, confidentiality, retention, pricing, and payment terms, and may request NeironHub’s Data Processing Addendum, security appendix, and subprocessor list where applicable. An executed Enterprise Agreement supersedes conflicting provisions of these Terms. Contact info@neironhub.ai.

20. General Provisions

Entire agreement. These Terms, together with the Privacy Policy, Acceptable Use & AI Policy, Payment, Milestone Protection & Refund Terms, AI Expert Agreement, DMCA & IP Takedown Policy, and any documents expressly incorporated by reference, are the entire agreement regarding the Platform and supersede prior understandings. For Enterprise Clients, an executed Enterprise Agreement supersedes conflicting provisions.

Other terms. If any provision is unenforceable, the remainder stays in effect. You may not assign these Terms without our consent; we may assign them in a corporate transaction. Our failure to enforce a provision is not a waiver. The parties are independent contractors. Headings are for convenience. The English version controls. You consent to electronic communications. We may modify these Terms with at least thirty (30) days’ notice of material changes; continued use after the effective date constitutes acceptance, and fee or payment changes do not apply retroactively to Projects in progress.