NeironHub Terms of Service

Effective December 27, 2025

These Terms of Service (the "Terms") govern access to and use of the NeironHub website, mobile properties, APIs, and any related services (collectively, the "Platform") operated by Neironhub INC., a Delaware corporation ("NeironHub", "we", "us" or "our"). By accessing or using the Platform, creating an account, clicking an "I agree" button, or otherwise indicating acceptance, you ("you", "your" or the "User") agree to be bound by these Terms, our Privacy Policy, our Acceptable Use & AI Policy, the Payment, Escrow & Refund Terms, and any additional guidelines, schedules or documents referenced herein (collectively, the "Policies"). If you do not agree, do not access or use the Platform.

The Platform is a secure B2B AI collaboration platform where Clients engage with verified AI Experts and AI service providers ("AI Experts") through our verified expert network for project-based AI solution delivery.

NeironHub provides a controlled, security-audited environment (NeironLab) for testing, validating, and deploying AI-driven workflows, ensuring that Client data never leaves isolated SOC2-compliant containers.

In addition to enabling secure collaboration, escrow protection, and enterprise-grade infrastructure for Users to contract with one another, NeironHub offers NeironConsult, an internal advisory service to help Clients assess AI readiness and define project requirements. NeironConsult sessions are informational only and do not constitute professional, legal, financial, or technical advice.

Summary of Key Terms

This summary is provided for convenience only and is not legally binding. Please read the full Terms of Service below for complete details.

NeironHub charges AI Experts a 20% commission on project value; Clients pay no platform fees.

All project funds are held in secure escrow until deliverables are accepted. Clients have 7 calendar days to review and approve each milestone and if no action is taken, the milestone auto-accepts and funds are released to the AI Expert.

Disputes are resolved through binding arbitration, but you may opt out within 30 days of account creation by emailing legal@neironhub.ai.

1. Definitions

"Account" means your registered user profile on the Platform.

"AI Expert" or "Expert" means an independent contractor who offers AI solutions, tools, or services through the Platform and has completed NeironHub's verification process.

"AI Outputs" means code, models, datasets, analyses, visualizations, or other work products generated using artificial intelligence technologies.

"Client" means a User who engages AI Experts for project-based AI solution delivery through the Platform.

"Commercial User" means any User acting in a business or commercial capacity.

"Consumer" means an individual User purchasing Services primarily for personal, family, or household purposes. Most Users of the Platform act as Commercial Users; Consumer provisions apply only where required by law.

"Content" means text, code, data, models, images, or other materials uploaded or created on the Platform.

"Deliverables" means the specific AI Outputs, tools, or work products agreed upon in a Project.

"Enterprise Client" means an organization with over 500 employees or annual revenue above $50M, subject to different privacy, data retention, and compliance terms as specified in Section 22 and a separate Enterprise Agreement.

"Law" means all applicable federal, state, and local laws, regulations, and orders.

"NeironConsult" means NeironHub's internal advisory service for helping Clients assess AI readiness, scope potential projects, and understand AI solution requirements. NeironConsult sessions are informational only and are not professional, legal, financial, or technical advice.

"NeironLab" means NeironHub's secure, SOC2-compliant workspace environment for AI solution development and testing.

"Project" means a specific engagement between a Client and an AI Expert facilitated through the Platform via NeironLab secure workspace.

"Services" means the AI solutions, tools, and services offered by AI Experts through the Platform.

"Service Fees" means the platform commission charged to AI Experts and any fees charged by NeironHub for NeironConsult or other Platform services.

2. Incorporated Policies & Schedules

These Terms of Service incorporate the following documents and policies by reference (collectively, the "Policies"). You agree to comply with all applicable Policies, which form an integral part of this agreement.

(a) Privacy Policy (Schedule B): Describes our practices for collecting, using, and protecting your personal data.

(b) Payment, Escrow & Refund Terms (Schedule C): Governs all financial transactions, including fees, escrow services, payouts, and refund conditions.

(c) Acceptable Use & AI Policy (Schedule D): Establishes the rules and standards for using the Platform, including specific prohibitions and requirements for AI development and outputs.

(d) DMCA & Intellectual Property Takedown Policy (Schedule E): Outlines the process for submitting copyright infringement notices and other IP claims.

(e) AI Expert Agreement (Schedule F): Sets forth the additional rights and obligations of Users who register as AI Experts on the Platform.

We may update these Policies from time to time. Continued use of the Platform after such updates constitutes your acceptance of the revised Policies.

3. Eligibility & Account Registration

Age and capacity. You must be at least 18 years old and able to form a legally binding contract under the laws of your jurisdiction. If you register on behalf of an entity, you represent and warrant that you have authority to bind that entity to these Terms.

Single Account rule. You may create only one active Account per role (Client or AI Expert) unless we authorize otherwise in writing. We reserve the right to merge or close duplicate Accounts.

Account security & credential protection. You must provide accurate, current and complete information during registration and maintain the accuracy of your Account information. You are responsible for safeguarding your login credentials and all activity that occurs under your Account. You must not share account credentials with third parties. Enterprise Clients may use role-based multi-user accounts as provided in the Enterprise Agreement or as configured in account settings.

AI Expert verification requirements. AI Experts must undergo NeironHub's multi-layer verification process, which may include identity verification, skills assessment, technical interview, background checks, portfolio review, and security compliance review. NeironHub reserves the right to deny or revoke AI Expert status at any time if verification standards are not met or maintained.

4. Scope of the Platform

Secure AI collaboration platform. NeironHub operates a secure B2B AI collaboration platform providing verified expert network access and enterprise-grade infrastructure including AI Expert directory, intelligent matching, secure escrow, SOC2-compliant workspaces (NeironLab), internal advisory session booking (NeironConsult), and encrypted communication systems, but is not a party to any contract between Clients and AI Experts for Projects. All Projects are independent agreements between Users conducted within our secure AI solution delivery environment.

NeironConsult advisory sessions. NeironConsult is NeironHub's internal advisory service that helps Clients assess AI readiness, define project requirements, and evaluate potential AI solutions. Sessions are booked on an hourly basis at NeironHub's published rates. NeironConsult sessions are informational and exploratory only—they do not constitute professional, legal, financial, or technical advice, and NeironHub does not guarantee any specific outcomes or results.

Security-first architecture. NeironHub provides a controlled, security-audited environment (NeironLab) for testing, validating, and deploying AI-driven workflows, ensuring that Client data never leaves isolated SOC2-compliant containers. User data stored in NeironLab is encrypted in transit and at rest, with role-based access controls enforced at the container level.

Independent contractors. AI Experts are independent contractors, not employees, partners, agents, or joint-venturers of NeironHub. Nothing in these Terms creates an employment, partnership, or agency relationship between NeironHub and any User.

No professional advice. Information, templates, or resources provided on the Platform, including NeironConsult advisory sessions, are for general informational purposes only and do not constitute legal, financial, tax, technical, or other professional advice. Users should consult appropriate professionals for specific guidance.

Platform uptime & service level targets. NeironHub targets 99.5% platform uptime (non-binding) and aims to respond to support requests within 48 hours for standard accounts. Enterprise SLA commitments are available by separate agreement for Enterprise Clients as detailed in Section 22.

Rate limits & usage controls. NeironHub may implement rate limits, usage throttling, or access controls to protect Platform stability, prevent abuse, comply with third-party provider requirements, or manage computational resources. Rate limits may apply to API calls, AI model usage, NeironLab compute time, or other Platform features.

Beta features. Beta features, including experimental tools within NeironLab, or other product offerings, are provided "as-is" without warranties and may be modified, limited, or discontinued at any time with reasonable notice. Certain AI features are experimental and may rely on third-party AI APIs. Outputs may change over time due to model updates, rate limits, or provider deprecations.

5. AI-Assisted Platform Features

The Platform includes AI-assisted functionalities and algorithmic tools to enhance User experience, including but not limited to:

Automated project scoping, summarization, and requirement analysis tools;

AI-based matching and recommendation engines for AI Expert selection;

AI-powered workspace assistance, code suggestions, and autocomplete within NeironLab;

Benchmarking, code analysis, security scanning, or workflow automation features;

Intelligent search, filtering, and content organization tools;

AI chatbots or virtual assistants for Platform navigation and support;

Template generation, documentation assistance, or proposal drafting tools.

Disclaimers for AI-assisted features. These AI-assisted features are provided for convenience only and may produce incorrect, incomplete, biased, or unreliable results. NeironHub does not guarantee that AI Outputs will be accurate, unbiased, fair, or suitable for any particular application. Clients are responsible for independently verifying all AI-assisted outputs prior to relying on them for any purpose.

High-risk decision prohibition. Users may not rely exclusively on AI-generated recommendations, analyses, or outputs for high-risk decisions including but not limited to medical diagnosis or treatment, legal determinations, financial investment decisions, lending or credit decisions, safety-critical systems, regulatory compliance determinations, or employment decisions. All such decisions must involve appropriate human oversight and professional judgment.

Third-party AI models. AI-assisted features may utilize third-party AI models, APIs, or services (e.g., OpenAI, Anthropic, Google, Meta). NeironHub is not responsible for the availability, accuracy, pricing changes, or continued operation of such third-party services. NeironHub may discontinue access to any AI model, API, or tool if the provider discontinues, restricts, or alters access.

6. Formation of Projects

Offers, acceptance & documented criteria. A Project is formed when a Client accepts an AI Expert's proposal, package, or milestone plan through the Platform's checkout flow. All Projects must include clearly documented acceptance criteria for each Deliverable to ensure mutual understanding of scope and quality standards. Projects are conducted through Project-based engagements via NeironLab secure workspace.

Escrow. All Project funds are held in USD in a secure escrow account with our payment processor (currently Stripe Connect) until release conditions are met, as detailed in the Payment, Escrow & Refund Terms. This protects both parties and ensures payment security.

Milestones & approvals. AI Experts must mark each milestone as "Delivered" and attach the agreed Deliverables. The Client has seven (7) calendar days to review and either accept or request changes with specific feedback. NeironHub will send at least two email notifications before auto-acceptance occurs—at the time of delivery and 48 hours before the auto-acceptance deadline. If the Client takes no action within the 7-day period, the milestone will auto-accept and funds will be released to the AI Expert. Auto-acceptance provisions are subject to applicable consumer protection laws.

Disputes. Section 19 outlines the dispute-resolution workflow for Project-related disagreements.

7. Fees, Taxes, Refunds & Payouts

Platform Fees. NeironHub does not charge Clients any platform fees. We charge AI Experts a platform commission of 20% of the Project value, which includes escrow services, secure workspace access, payment processing, and Platform support. Service Fees are non-refundable except as described in our Payment, Escrow & Refund Terms.

Taxes & remittance. Platform fees (NeironHub): NeironHub collects and remits applicable sales tax on Service Fees where required by law.

Tax obligations: For transactions subject to state sales tax laws, NeironHub will calculate, collect, and remit applicable sales taxes on behalf of AI Experts and provide tax reporting as required by law.

AI Expert tax responsibilities: AI Experts remain responsible for all income taxes, self-employment taxes, and any additional tax obligations arising from their use of the Platform and earnings received. NeironHub will issue Form 1099-K or other required tax forms to qualifying AI Experts.

International transactions: For transactions involving Users outside the United States, applicable VAT, GST, or other indirect taxes may be collected and remitted in accordance with local tax laws.

Escrow release & payout timing. After Client acceptance or auto-acceptance, NeironHub will instruct our payment processor to disburse cleared funds to the AI Expert within two (2) business days, excluding U.S. federal holidays, provided all fraud-screening and compliance checks are satisfied.

Refund conditions & processing. A Client may request a refund through the resolution center for:

Non-delivery: AI Expert fails to upload Deliverables or AI Outputs by the milestone deadline and does not cure within five (5) business days after written notice;

Material non-conformity: Delivered AI Outputs materially fail the documented acceptance criteria and the AI Expert does not rectify the issues within the agreed correction window; or

Duplicate or erroneous charges: The Client was charged in error or charged multiple times for the same transaction.

Refund requests must be filed within seven (7) calendar days of the triggering event, or within any longer period required by applicable consumer protection laws. Approved refunds will be processed to the Client's original payment method within five (5) business days.

Payouts. AI Expert earnings are disbursed to the payout method on file (e.g., Stripe Connect, bank account, or other approved method) after successful Client acceptance, less applicable Platform fees and payment processing fees. All payouts are processed within two (2) business days. Payouts are subject to identity verification, compliance checks, and minimum payout thresholds as specified in your AI Expert dashboard.

NeironConsult fees. NeironConsult advisory sessions are billed at NeironHub's published hourly rates. Payment is collected at the time of booking. Cancellations made less than twenty-four (24) hours before the scheduled session, or failure to attend, may result in forfeiture of the session fee. NeironConsult fees are non-refundable except in cases of technical failure on NeironHub's part.

8. Permitted & Prohibited Use

Acceptable Use & AI Policy. All Users must comply with our standalone Acceptable Use & AI Policy, which is incorporated into these Terms by reference. Violations may result in immediate Account suspension, Project cancellation, fund forfeiture, and where required by law, reporting to law enforcement or regulatory authorities. In summary, you may not:

Violate any applicable federal, state, or local law, regulation, or third-party rights;

Use the Platform to generate, distribute, or facilitate the creation of illegal or harmful AI Outputs, including but not limited to child sexual abuse material (CSAM), malware, disinformation, undisclosed deepfakes, or content designed to manipulate elections or deceive consumers;

Upload malicious code, attempt to reverse-engineer the Platform, scrape data without authorization, or interfere with Platform security or functionality;

Circumvent Platform fees, escrow mechanisms, communication tools, or other protective features;

Engage in fraudulent activities, money laundering, or transactions that violate U.S. export controls or economic sanctions;

Harass, threaten, defame, or impersonate other Users or third parties.

Platform circumvention prohibition. Any direct or indirect attempt to move a Project or engagement outside the Platform to avoid fees or escrow protection (circumvention) will result in immediate Account suspension, forfeiture of funds in escrow, and potential legal remedies including recovery of lost fees and damages. This includes attempting to establish off-Platform relationships before, during, or after a Project.

AI model safety & regulatory compliance. AI Experts may not deploy or deliver AI systems that violate the NIST AI Risk Management Framework, EU AI Act restrictions, FTC guidance on automated decision-making, or other applicable AI safety regulations. AI Experts must implement reasonable safeguards against bias, discrimination, and harmful outputs in AI systems delivered through the Platform.

Additional AI Expert obligations. AI Experts must:

Hold all necessary rights, licenses, and permissions for Deliverables and all training data or inputs used to create AI Outputs;

Disclose all external AI models (open-source or commercial) used in producing Deliverables, including model names, version numbers, and license constraints;

Represent that no training data used was obtained through web scraping practices prohibited by the data source, or in violation of data protection laws, terms of service, or robots.txt directives;

Provide adequate disclosure of any third-party AI models, open-source components, or proprietary tools used in Deliverables, including applicable licenses and attribution requirements;

Comply with all U.S. export control laws, including ITAR and EAR regulations, and ensure that AI technologies and services are not provided to prohibited entities or jurisdictions;

Maintain SOC2-equivalent security practices when handling Client data within NeironLab workspaces;

Accurately represent their qualifications, experience, and capabilities in their AI Expert profile;

Comply with NeironHub's verification requirements and maintain current certifications or credentials.

Regulated industries & sensitive use cases. NeironHub may prohibit or require additional review, compliance documentation, or contractual terms for Projects involving:

Healthcare applications subject to HIPAA or medical device regulations;

Legal technology or compliance automation systems;

Financial algorithms, trading systems, or lending decisioning tools;

Biometric identification or authentication systems;

Hiring, employment screening, or HR automation tools;

Critical infrastructure, utilities, or transportation systems;

Government or defense applications subject to security clearances.

AI Experts working in these domains must proactively disclose the regulated nature of the Project and obtain NeironHub's written approval before engagement. Additional terms, insurance requirements, or indemnification provisions may apply.

9. User Content, AI Outputs & Intellectual Property Rights

Your Content. You retain all ownership rights in Content you create or upload to the Platform, subject to the licenses granted in these Terms.

License to NeironHub. You grant NeironHub a worldwide, non-exclusive, royalty-free, transferable license to host, store, reproduce, distribute, publicly display, and create derivative works of your Content solely to the extent necessary to operate, improve, secure, and promote the Platform. We will not sell access to your private workspaces or use your confidential Content for purposes outside Platform operations without your consent. NeironHub does not train AI models using User data unless explicitly authorized in writing.

License between Users. Unless the parties expressly agree otherwise in writing through the Platform, upon full payment of the Project fees, the AI Expert grants the Client a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate the Deliverables for the Client's internal business purposes. The AI Expert retains ownership of any pre-existing tools, frameworks, methodologies, or know-how used to create the Deliverables, and the Client receives a non-exclusive license to use such pre-existing materials solely as incorporated in the Deliverables.

AI Outputs, training data & model disclosure. To the extent permitted by applicable law, subject to any third-party intellectual property rights, the Client owns the AI Outputs delivered as part of a Project. AI Experts represent and warrant that:

They have obtained all necessary rights and licenses for training data and inputs used to create AI Outputs;

The Deliverables do not infringe the intellectual property rights of any third party;

The specific license scope, including sublicensing rights, may be further detailed in Project agreements or the AI Expert Agreement.

All external AI models (open-source or commercial) used in producing Deliverables are disclosed, including model names, versions, and license constraints;

No training data was obtained through web scraping practices prohibited by the data source, or in violation of data protection laws;

Training data does not include copyrighted materials used without authorization or proper licensing;

They will indemnify Clients and NeironHub against direct claims of intellectual property infringement arising from AI Expert-sourced materials, training data, or undisclosed model usage.

This warranty and indemnity do not extend to infringement claims arising solely from the Client's use of third-party AI model outputs beyond the AI Expert's reasonable control, or from Client-provided training data or inputs.

Client responsibilities for open-source compliance. Clients are responsible for complying with any open-source licenses applicable to Deliverables after integration into their systems, applications, or products. This includes but is not limited to attribution requirements, copyleft obligations, and distribution restrictions. AI Experts must disclose all open-source components and their licenses, but Clients bear ultimate responsibility for proper use and compliance.

Third-party AI model limitations. NeironHub is not responsible for hallucinations, inaccuracies, biases, harmful outputs, or errors generated by external AI APIs, large language models (LLMs), or third-party AI tools used by AI Experts. AI Experts must implement appropriate testing, validation, and guardrails when incorporating third-party AI models into Deliverables.

NeironConsult materials. Any recommendations, assessments, frameworks, or materials provided by NeironHub during NeironConsult sessions remain the intellectual property of NeironHub. Clients receive a non-exclusive, non-transferable license to use such materials for their internal business purposes only.

10. Confidentiality & Data Protection

Confidential Information. Each party agrees to maintain the confidentiality of Confidential Information disclosed by the other party and to use such information only for purposes of the Project or Platform operations. "Confidential Information" includes non-public technical, business, or financial information that is: (a) marked as confidential; or (b) that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure.

Privacy & data processing. Our collection, use, and disclosure of personal information is governed by our Privacy Policy.

Security & SOC2 compliance. NeironHub implements and maintains industry-standard technical and organizational security measures designed to protect User data, including SOC2 Type II compliance for our core Platform infrastructure. User data stored in NeironLab is encrypted in transit (TLS 1.3+) and at rest (AES-256), with role-based access controls enforced at the container level. However, you acknowledge that no security measure is perfect, and you are responsible for configuring appropriate access controls and security settings within your workspace.

Data isolation & zero-trust architecture. Client data processed within NeironLab secure workspaces remains isolated in dedicated containers and is never exposed to third-party freelance platforms, publicly accessible systems, or other Users' workspaces unless you explicitly authorize such disclosure. NeironHub does not train AI models using User data unless explicitly authorized in writing for specific, disclosed purposes.

Audit logs & monitoring. NeironHub may maintain audit logs, metadata, access records, model usage logs, and security event logs to ensure Platform security, regulatory compliance, abuse detection, and incident response within NeironLab and across the Platform. These logs are retained in accordance with our data retention policies and applicable law.

Security incident notification. In the event of a confirmed security incident that affects User data or compromises the confidentiality, integrity, or availability of User information, NeironHub will notify affected Users without unreasonable delay, consistent with applicable law and our obligations to law enforcement and regulatory authorities. Notifications will include information about the nature of the incident, affected data, remediation steps taken, and recommended User actions.

Data residency & sovereignty. Enterprise Clients may request specific data residency requirements, which will be addressed in a separate Enterprise Agreement. Standard accounts utilize U.S.-based data centers with encryption and compliance controls.

By initiating a Project, both Client and AI Expert agree to the mutual confidentiality obligations set forth in the AI Expert Agreement Section 7.

11. Suspension, Termination & Data Retention

Termination by User. You may close your Account at any time through your account settings, provided that: (a) all active Projects are completed or properly cancelled; (b) all outstanding fees are paid; and (c) you have resolved any pending disputes.

Termination or suspension by NeironHub. We may suspend or terminate your Account immediately and without prior notice if: (a) you materially breach these Terms; (b) you violate applicable Law; (c) your use of the Platform creates security, legal, or reputational risk for NeironHub or other Users; (d) you fail to pay required fees; (e) you attempt Platform circumvention; or (f) we are required to do so by law or court order. Where feasible and legally permissible, we will provide notice and an opportunity to cure before terminating your Account.

Post-termination data retention. After Account closure or termination, NeironHub will retain your workspace data, transaction records, and personal information for sixty (60) days ("Retention Period"), or for such longer period as may be required by applicable law, legal holds, tax regulations, or audit requirements. Enterprise Clients may have different retention periods as specified in their Enterprise Agreement. At the end of the applicable Retention Period, your Content and personal data will be permanently deleted or irreversibly anonymized from our active systems and backups in accordance with our Privacy Policy and data retention schedule. You may request an export of your data before Account closure.

Survival. The following provisions survive termination of these Terms: Section 7 (Fees, Taxes, Refunds & Payouts), Section 9 (User Content, AI Outputs & Intellectual Property Rights), Section 10 (Confidentiality & Data Protection), Sections 12-14 (Warranty Disclaimer, Limitation of Liability & Indemnification), Sections 19-20 (Dispute Resolution), and Section 23 (General Provisions).

12. Warranty Disclaimer

THE PLATFORM AND ALL CONTENT, SERVICES, AND FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEIRONHUB DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ACCURACY. NEIRONHUB MAKES NO GUARANTEE REGARDING THE ACCURACY, RELIABILITY, AVAILABILITY, TIMELINESS, SECURITY, OR PERFORMANCE OF THE PLATFORM, AND DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. YOU USE THE PLATFORM AT YOUR OWN RISK.

NEIRONHUB DOES NOT WARRANT THE QUALITY, ACCURACY, SAFETY, FAIRNESS, OR SUITABILITY OF ANY SERVICES, DELIVERABLES, OR AI OUTPUTS PROVIDED BY AI EXPERTS, AND IS NOT RESPONSIBLE FOR ANY DISPUTES, LOSSES, OR DAMAGES ARISING FROM YOUR INTERACTIONS WITH OTHER USERS OR FROM AI MODEL OUTPUTS. NEIRONHUB DOES NOT GUARANTEE THAT AI OUTPUTS WILL BE ACCURATE, UNBIASED, FAIR, OR FREE FROM HARMFUL CONTENT.

BETA FEATURES, INCLUDING EXPERIMENTAL TOOLS WITHIN NEIRONLAB, ARE PROVIDED "AS-IS" WITHOUT WARRANTIES AND MAY BE MODIFIED, LIMITED, OR DISCONTINUED AT ANY TIME.

NEIRONHUB DOES NOT GUARANTEE THE AVAILABILITY, PRICING, OR CONTINUED OPERATION OF THIRD-PARTY AI MODELS, APIs, OR SERVICES. NEIRONHUB MAY DISCONTINUE ACCESS TO ANY AI MODEL, API, OR TOOL IF THE PROVIDER DISCONTINUES, RESTRICTS, OR ALTERS ACCESS.

ANY GUIDANCE, RECOMMENDATIONS, OR INFORMATION PROVIDED THROUGH NEIRONHUB PLATFORM FEATURES, INCLUDING NEIRONCONSULT ADVISORY SESSIONS, AI-ASSISTED TOOLS, OR AI EXPERT SERVICES, IS FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE PROFESSIONAL, LEGAL, FINANCIAL, MEDICAL, OR TECHNICAL ADVICE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.

13. Limitation of Liability

Commercial Users. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR LIABILITY ARISING FROM: (A) WILLFUL MISCONDUCT OR FRAUD; (B) GROSS NEGLIGENCE; (C) BREACH OF CONFIDENTIALITY OBLIGATIONS INVOLVING MATERIAL CLIENT DATA; (D) INFRINGEMENT OF THIRD-PARTY INTELLECTUAL PROPERTY RIGHTS; OR (E) DEATH OR PERSONAL INJURY CAUSED BY NEIRONHUB'S NEGLIGENCE, NEIRONHUB'S TOTAL AGGREGATE LIABILITY TO COMMERCIAL USERS FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF: (i) USD $10,000; OR (ii) THE TOTAL FEES YOU PAID TO NEIRONHUB (INCLUDING NEIRONCONSULT FEES AND, FOR AI EXPERTS, PLATFORM COMMISSIONS) IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Consumers. IF YOU ARE A CONSUMER, NEIRONHUB'S LIABILITY WILL BE LIMITED TO THE GREATER OF: (i) THE AMOUNT YOU PAID FOR THE SPECIFIC PROJECT GIVING RISE TO THE CLAIM; OR (ii) USD $20,000, UNLESS A HIGHER LIMIT IS REQUIRED BY APPLICABLE CONSUMER PROTECTION LAW. NOTHING IN THESE TERMS LIMITS YOUR RIGHTS UNDER APPLICABLE CONSUMER PROTECTION STATUTES.

Enterprise Clients. Enterprise Clients may negotiate different liability caps and SLA commitments in a separate Enterprise Agreement as detailed in Section 22.

Indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEIRONHUB WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, REVENUE, PROFITS, GOODWILL, BUSINESS OPPORTUNITIES, OR BUSINESS INTERRUPTION, WHETHER ARISING IN CONTRACT, TORT, OR OTHERWISE, EVEN IF NEIRONHUB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Third-party providers & AI model outputs. NEIRONHUB IS NOT LIABLE FOR THE ACTS, OMISSIONS, ERRORS, NEGLIGENCE, OR HARMFUL OUTPUTS OF ANY AI EXPERTS, OR FOR ANY DAMAGES ARISING FROM YOUR PROJECTS WITH AI EXPERTS, FROM THIRD-PARTY AI MODEL OUTPUTS, HALLUCINATIONS, INACCURACIES, OR FROM AI-ASSISTED PLATFORM FEATURES.

Local data loss exclusion. NEIRONHUB IS NOT RESPONSIBLE FOR DATA LOSS, CORRUPTION, OR DAMAGE OCCURRING ON CLIENT DEVICES, LOCAL SYSTEMS, PERSONAL COMPUTERS, OR INFRASTRUCTURE OUTSIDE NEIRONHUB'S DIRECT CONTROL. USERS ARE RESPONSIBLE FOR MAINTAINING APPROPRIATE BACKUPS OF THEIR OWN DATA.

Basis of the bargain. You acknowledge that NeironHub has set its prices and entered into these Terms in reliance on the limitations of liability set forth herein, which allocate risk between the parties and form the basis of the bargain between the parties.

14. Indemnification

You agree to indemnify, defend (at NeironHub's option), and hold harmless NeironHub, its affiliates, and their respective officers, directors, employees, agents, and representatives from and against any and all claims, demands, losses, liabilities, damages, judgments, awards, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your Content, Deliverables, or AI Outputs; (b) your use of or access to the Platform; (c) your breach of these Terms, the Policies, or any representation or warranty herein; (d) your violation of any applicable Law or third-party rights; (e) any negligent or willful misconduct by you; (f) any dispute between you and another User; (g) training data or AI model usage that violates third-party rights; (h) your circumvention of Platform fees or protective mechanisms; or (i) your failure to comply with open-source licenses or other third-party license requirements.

NeironHub reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with NeironHub in asserting any available defenses. This indemnification obligation will survive termination of these Terms and your use of the Platform.

15. Modifications to These Terms

NeironHub may update, modify, or revise these Terms from time to time at its sole discretion. We will provide at least thirty (30) days' advance notice of material changes by: (a) posting a notice on the Platform; (b) sending an email to the address associated with your Account; or (c) both. Material changes affecting consumers will be clearly highlighted in the notice.

Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Platform and may close your Account as provided in Section 11.

Changes to pricing, fee structures, or payment terms will not apply retroactively to Projects already in progress unless required by law.

16. Notices

Notices to NeironHub. All legal notices to NeironHub must be delivered in writing by: (a) email to legal@neironhub.ai; or (b) certified mail, return receipt requested, to:

Neironhub INC.
2101 5th Avenue, 4S
New York, NY 10027
USA

Attn: Legal Department
Email: legal@neironhub.ai

Notices to Users. NeironHub may provide notices to you via: (a) email to the address associated with your Account; (b) in-Platform notification or banner; or (c) posting on our website. Notices sent by email are deemed delivered twenty-four (24) hours after sending, provided the email is not returned as undeliverable.

It is your responsibility to maintain accurate contact information in your Account settings.

17. Governing Law & Venue

These Terms and any disputes arising out of or related to these Terms or the Platform will be governed by and construed in accordance with the laws of the State of Delaware and applicable federal law, without regard to conflict of law principles that would require the application of the laws of any other jurisdiction.

Subject to the arbitration provisions in Section 20, you agree that any legal action or proceeding arising out of or related to these Terms or the Platform must be brought exclusively in the state or federal courts located in New York County, New York, and you irrevocably consent to the personal jurisdiction and venue of such courts.

Nothing in this Section limits NeironHub's right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

18. Export Controls & Sanctions

You acknowledge that the Platform, AI technologies, and related services may be subject to U.S. export control laws, including the Export Administration Regulations (EAR) and International Traffic in Arms Regulations (ITAR). You agree not to export, re-export, or transfer any part of the Platform, AI models, technical data, or services in violation of applicable export laws.

You represent that you are not: (a) located in, organized under the laws of, or a resident of any country or territory subject to comprehensive U.S. sanctions; (b) a person or entity on any U.S. government restricted party list, including the Specially Designated Nationals list; or (c) otherwise prohibited from receiving U.S.-origin goods, technology, or services.

AI Experts must ensure that AI technologies, models, and services are not provided to prohibited entities, jurisdictions, or end-uses, including military, intelligence, or weapons applications in restricted countries.

19. Project-Level Dispute Resolution

Internal escalation. Users must first attempt to resolve any Project-related disputes directly with each other through good faith negotiations and using the Platform's resolution center. The disputing parties should attempt to reach resolution within seven (7) calendar days, though consumers retain any longer dispute resolution periods provided by applicable law.

Escalation to NeironHub. If the parties cannot resolve the dispute through direct negotiation, either party may escalate the matter to NeironHub support by submitting a detailed dispute report through the resolution center, including:

A clear description of the issue and the relevant Project details;

Supporting documentation (e.g., acceptance criteria, communications, Deliverables);

The specific remedy or outcome requested.

NeironHub will review all submitted evidence and may request additional information from both parties. NeironHub will issue a binding determination regarding release, refund, or partial release of escrowed funds within ten (10) business days of receiving complete documentation from both parties. NeironHub's determination is final and binding, except where prohibited by applicable consumer protection law.

Limitations. NeironHub acts as a neutral facilitator in Project disputes and does not guarantee any particular outcome. Our dispute resolution services do not constitute legal advice, and parties retain the right to pursue legal remedies as provided in Section 17.

20. Arbitration Agreement & Class Action Waiver

Agreement to arbitrate. Except as expressly provided below, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or your relationship with NeironHub (collectively, "Disputes") will be resolved exclusively by binding individual arbitration rather than in court, except that either party may bring claims in small claims court if the claims qualify.

Arbitration rules & procedures. The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes (as applicable), as modified by these Terms. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879.

The arbitration will be conducted by a single neutral arbitrator. The arbitrator's decision and award will be final and binding, and judgment may be entered in any court of competent jurisdiction.

Seat of arbitration: New York, New York

Language: English

Discovery: Discovery will be limited to information directly relevant to the dispute, as determined by the arbitrator

Arbitration costs: Each party will bear its own attorneys' fees and expenses unless the arbitrator awards such fees and expenses to the prevailing party. NeironHub will pay all AAA filing, administration, and arbitrator fees for claims of $75,000 or less, unless the arbitrator determines the claims are frivolous

Class action waiver. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, MULTIPLE PLAINTIFF, OR SIMILAR PROCEEDING ("CLASS ACTION"). THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS ACTION. THIS CLASS ACTION WAIVER IS SUBJECT TO APPLICABLE CONSUMER PROTECTION LAWS.

Opt-out right. You may opt out of this arbitration agreement by sending written notice to legal@neironhub.ai within thirty (30) days of first accepting these Terms or creating your Account. The notice must include your name, email address, Account username (if applicable), and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, all other terms of these Terms will continue to apply, and disputes will be resolved in accordance with Section 17 (Governing Law & Venue).

Exceptions to arbitration. Notwithstanding the foregoing, either party may bring an individual action in small claims court or seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information.

Severability. If any portion of this arbitration agreement is found to be unenforceable or unlawful, that portion will be severed and the remainder of the arbitration agreement will remain in full force and effect. However, if the class action waiver is found to be unenforceable, the entire arbitration agreement will be void (except for the opt-out provision), and any dispute will be resolved in court as provided in Section 17.

21. Force Majeure

NeironHub will not be liable for any delay, failure to perform, or interruption of service resulting from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, civil unrest, labor disputes or strikes, power or telecommunications outages, Internet disruptions, governmental actions or regulations, pandemics, data center disruptions, large-scale cyberattacks, distributed denial-of-service (DDoS) attacks, critical third-party service provider failures, AI model service disruptions or takedowns, GPU compute shortages, cloud infrastructure outages, export control restrictions affecting AI technologies, changes in third-party AI model licensing (e.g., OpenAI, Anthropic, Google, Meta) that affect the availability of services, or AI model deprecations or API removals by third-party providers.

AI model deprecation & API changes. NeironHub may discontinue access to any AI model, API, or tool if the third-party provider discontinues, restricts, alters terms, or materially changes pricing. NeironHub is not liable for such deprecations, API removals, or service interruptions caused by third-party providers. NeironHub will make commercially reasonable efforts to notify Users and identify alternative solutions when feasible.

During any force majeure event, NeironHub will use commercially reasonable efforts to minimize service interruptions and communicate with Users about the nature and expected duration of the disruption. If a force majeure event prevents the fulfillment of a Project milestone for more than thirty (30) days, either party may terminate the affected Project and receive a pro-rated refund of prepaid but undelivered milestones.

22. Enterprise Clients

Definition & qualification. Enterprise Clients are organizations with over 500 employees or annual revenue above $50M. Enterprise status is determined by NeironHub based on information provided during account registration or upgrade, and may be subject to verification.

Enterprise Agreements. Enterprise Clients may enter into separate Enterprise Agreements that supersede or supplement these Terms with respect to:

Custom service level agreements (SLAs) with guaranteed uptime commitments and response times;

Enhanced liability caps and insurance requirements;

Custom data residency and data sovereignty provisions;

Dedicated account management and priority support;

Volume-based pricing or custom fee structures;

Extended data retention periods beyond standard 60-day windows;

Custom security controls, audit rights, and compliance certifications;

Multi-user role-based access controls and SSO integration;

Custom payment terms and invoicing arrangements.

Custom Confidentiality and NDA Terms.Enterprise Clients may negotiate custom confidentiality provisions that supersede or supplement the standard confidentiality terms in the AI Expert Agreement (Section 7) and these Terms (Section 10), including but not limited to:

Extended confidentiality duration beyond the standard three (3) year period;
Industry-specific compliance requirements (HIPAA, SOX, FedRAMP, ITAR);
Enhanced data handling and destruction protocols;
Audit rights and compliance verification;
Liquidated damages for confidentiality breaches;
Jurisdiction-specific confidentiality requirements for international operations.

Custom confidentiality terms must be documented in the Enterprise Agreement and will apply to all Projects initiated under that agreement.

Enterprise features. Enterprise Clients may have access to additional Platform features, including but not limited to: advanced analytics and reporting, API access with higher rate limits, dedicated NeironLab instances, priority access to beta features, and custom integrations.

Contact for Enterprise services. Organizations interested in Enterprise services should contact info@neironhub.ai for custom pricing and Enterprise Agreement negotiation.

23. General Provisions

Entire agreement. These Terms, together with the Privacy Policy, Acceptable Use & AI Policy, Payment, Escrow & Refund Terms, and any other documents expressly incorporated by reference, constitute the entire agreement between you and NeironHub regarding the Platform and supersede all prior or contemporaneous agreements, communications, and understandings, whether written or oral. For Enterprise Clients, any executed Enterprise Agreement will supersede conflicting provisions in these Terms.

Severability. If any provision of these Terms is found by a court or arbitrator to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

Assignment. You may not assign, transfer, or delegate these Terms or your Account to any third party without NeironHub's prior written consent. NeironHub may assign these Terms or any of its rights and obligations hereunder without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. These Terms bind and inure to the benefit of each party's permitted successors and assigns.

No waiver. NeironHub's failure to enforce any provision of these Terms or exercise any right hereunder will not constitute a waiver of that provision or right. No waiver of any provision will be effective unless in writing and signed by an authorized representative of NeironHub.

Relationship of the parties. The relationship between you and NeironHub is that of independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, or fiduciary relationship between the parties.

Third-party beneficiaries. Except as expressly provided herein, these Terms do not and are not intended to confer any rights or remedies upon any person or entity other than the parties hereto.

Headings. Section and subsection headings are for convenience only and do not affect the interpretation of these Terms.

Language. These Terms are drafted in English. Any translations provided are for convenience only, and the English version will control in the event of any conflict or ambiguity.

Electronic communications. You consent to receive communications from NeironHub electronically, including via email or in-Platform notifications. Electronic communications satisfy any legal requirement that communications be in writing.

Government users. If you are a U.S. government entity, the Platform and any related software or documentation constitute "commercial computer software" and "commercial computer software documentation" as defined in FAR 12.212 and DFARS 227.7202, and are provided with only those rights as granted to all other users under these Terms.